The Core
See how every guest, touchpoint and team member performs.
See who buys what, where, when and through which channel: segments, categories and timing, so you can put offers, staff and marketing where they pay.
See it
Analytics & Guest Profiles in action.
Why it matters
What Analytics & Guest Profiles does for your hotel.
Per stay, per room and per segment, next to room revenue.
Conversion by channel and by moment, digital and human.
Leisure or business, couples or families, nationality, room type, length of stay, repeat or first-time.
How it works
Simple to run, from day one.
- Every touchpoint feeds inViews, carts and bookings.
- ExperioX builds the pictureBy guest, segment, category and channel.
- You act on itCampaigns, pricing and staffing.
Performance
Every touchpoint and every team member, measured.
See bookings, conversion and revenue for each touchpoint, and the sales each member of your team generates, from the front desk to the spa reception.
Guest profiles
Every guest, one profile.
Preferences, purchases, interests and ratings from every touchpoint, in one place your team can act on. Your data, GDPR-compliant.
Guest Commerce Report
One report for everything beyond the room.
Spend by category, touchpoint, moment of the stay and nationality, with exports for your BI tools. Ask us for a sample.
What's included
Everything you need, out of the box.
- Guest spend beyond the room
- Attach rate and offer conversion
- Spend by touchpoint and moment
- Segment comparisons
- Category interest by nationality
- Exports and BI integration
In practice
The report shows that couples spend the most beyond the room and that partner experiences are mostly booked before arrival. Marketing moves experiences into the pre-arrival email for couples.
Keep exploring
Works well together.
Get started
One system for everything beyond the room.
See ExperioX with your own services and channels. No setup fee, no subscription, live in days.