Technology
Built to plug in. Built to be trusted.
How ExperioX is put together: a commerce core that sits above the systems you already run, connects to your PMS, POS and CRM, powers every touchpoint, and runs on secure, GDPR-compliant infrastructure.
Architecture
Four layers. One system.
Every touchpoint reads from the same core, and the core connects to your systems. Nothing is set up twice.
Integrations · ExperioX Connect
One commerce operating system between your systems and your guests.
YOUR SYSTEMS
YOUR CHANNELS
Your channels
Use what you have. Add what you're missing.
Mix both options, and move any touchpoint over whenever it suits you.
Embed it in your channels.
Bookable collections for your website, booking engine and app. Guests book and pay without leaving your site.
Start with ours, included.
Launch with our touchpoints, included with ExperioX, and add more as you grow.
Security & data
Enterprise-grade infrastructure. Your data stays yours.
ExperioX runs on Amazon Web Services and is built to meet the GDPR. Hotels own their guest data, and we process it only on their behalf.
Cloud hosting and infrastructure on AWS, the platform trusted by the world's largest companies.
Personal data is processed in line with the EU General Data Protection Regulation, under a data processing agreement with each hotel.
Card payments are processed by Stripe, a PCI DSS Level 1 certified provider. Card details never touch hotel systems.
Encrypted connections, and access to the back office limited to the people each hotel authorizes.
AI & open access
Ready for how guests will book next.
Guests are starting to plan trips with AI assistants. ExperioX makes your services bookable there too, always within your catalog, prices and rules.
Our MCP server lets AI assistants find and book your services directly.
Picks each guest's offers, timing and price, inside your rules.
Update prices or add a menu by asking. It confirms before saving.
Recommends, books and takes payment on web, app or messaging.
How we connect
What flows where, and who owns it.
Read guest profiles and stays, post charges to the room folio, and keep contact details in sync.
Orders reach the right outlet and are settled where your team expects them.
Secure online checkout, room charges and partner payouts, reconciled in one place.
Exports and BI integration. The hotel owns its guest data, and ExperioX is GDPR-compliant.
Do we need to connect our PMS from day one?
No. You can go live with the guest app, QR codes and embedded collections first, and connect the PMS when you're ready for room charges and live guest data.
Which systems can you connect to?
ExperioX Connect links to PMS, POS, CRM and operations platforms. Tell us what you run and we'll confirm how it connects.
Do we have to replace our website or guest app?
No. Collections embed into what you already have. If you're missing a touchpoint, ours is included.
See it connected
Built on the systems you already run.
See how ExperioX fits your PMS, POS, payments and channels.