Email & Messaging
Reach every guest, before and during the stay.
Booking confirmations, pre-arrival emails, curated itineraries and in-stay messages, each with offers chosen for the guest and bookable in one tap.
See it
Email & Messaging in action.
A pre-arrival email with offers picked for this guest and bookable in one tap.
Why it matters
What Email & Messaging does for your hotel.
The transfer with the confirmation, dinner and spa a week before arrival, an invitation back after checkout.
Each message shows offers that fit the guest's stay, not the same list for everyone.
Every offer opens straight into checkout, already personalized.
How it works
Simple to run, from day one.
- Set the journeyConfirmation, pre-arrival, in-stay and post-stay.
- Choose the contentCollections, itineraries, or offers picked per guest.
- See what sellsBookings from every email and message, by segment.
Trip Planner
A curated itinerary, sent before arrival.
A day-by-day plan for each guest, prepared by your team or generated automatically, and sent when they are most likely to plan. Guests adjust times, remove what they don't want and pay online.
Messaging
Offers in the conversation guests already have.
In-stay highlights and replies on WhatsApp or chat, with offers guests can book straight from the message.
What's included
Everything you need, out of the box.
- Add-ons in the confirmation
- Pre-arrival planning email
- Curated itineraries
- In-stay messages
- Post-stay thank-you
- Every language, translated automatically
In practice
Seven days before arrival, Laura gets her itinerary with a couples ritual for her anniversary and a transfer timed to her 14:10 landing. On day two, a WhatsApp message offers lunch at her cabana.
Get started
One system for everything beyond the room.
See ExperioX with your own services and channels. No setup fee, no subscription, live in days.